FIND OUT MORE ABOUT BEN SMITH

FAQ

How to contact Ben Smith

Call our representatives or write to Ben Smith

Should you require help or additional information, please contact our Client Services at +1.818.639.1128 where one of our dedicated advisers will be happy to assist you. Alternatively, you may contact them at any time by email using the Contact Us form.

Do I need to set up an account to place an order?

You can complete the order either as a registered client or without registration. If you are a new customer and you want to register, you can click on the sign in button to fill in your personal information.

Your address will be inserted directly through registration in the order form.

Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.

Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any changes, please contact client services either via our Contact Us page or at +818.639.1128.

How to maintain Ben Smith products?

You will find all of the maintenance recommendations on each product via tag.

How do I subscribe or unsubscribe from the Ben Smith Client Press Release?

If you want to join our Client Press Release program you can sign up via our homepage. In the case that you want to unsubscribe, click on the link from the Client Press Release at the bottom of your email.

Is my package insured?

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address.

Can I change my shipping address after my order has been shipped?

We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide a suitable address for the specified delivery times.

What is a Wish List?

Your 'Wish List' is a place you can see your favorite products, keep track of them and eventually purchase them whenever you please.

How do I create a Wish List?

To create a ‘Wish List’ you will need to be registered and signed in. When browsing, use 'Add to Wish List' on the product page and items will automatically move into your Wish List, which can be found at the top right of the navigation bar. Click on the product image to go to the product page and see more specific details about the item. You can also add to your ‘Shopping Bag’, or remove the item.

 

Can I track my order?

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be bale to view and track the status of your shipment by signing in and selecting Track my order.