Orders may take 24 to 36 hours to process.

Free standard shipping available for US & EU.

Quality care.

SHIPPING & DELIVERY

ECONOMY

Fee: $15 | Complimentary for orders $1,500 and above.
Delivery Timing: 3-4 weeks from the time you receive the shipping confirmation email.
Exceptions: If an order is placed on Friday or over the weekend, the earliest it will ship is Monday.
For expedited service we recommend you select Express or "Overnight" Shipping.

STANDARD

Fee: $35 | Complimentary for orders $1,500 and above.
Delivery Timing: 1-2 weeks from the time you receive the shipping confirmation email.
Exceptions: If an order is placed on Friday or over the weekend, the earliest it will ship is Monday.

For quickest service choose "Overnight" Shipping.

EXPRESS

Fee: $50 | Complimentary for orders $1,500 and above.
Delivery Timing: Orders placed by 3pm (ET) Monday – Friday or by 12pm (ET) Saturday should arrive in 3-5 business days. If an order is placed after these times, it will be processed the following business day.
Exceptions: Orders placed after the cutoff, on Sunday’s or Holidays will be processed the following business day.
Some zip codes are not available for this service.

To track your order, visit your MyBS account or shipping confirmation email.

RETURNS & EXCHANGES

RETURNS

Online purchases can be returned complimentary online

EXCHANGES

Online purchases can be returned complimentary online

  1. Register your return online or contact client services: Register your return online by connecting to your MyBS account.
  2. Prepare your package: Place your item in its original packaging and with the original receipt
  3. Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package.
  4. Ship your package: Drop your package off at the applicable carrier store or pick-up location.

POLICY

  • Complimentary exchanges & returns within 30 days.
  • Item in perfect & sellable condition.
  • Original packaging.
  • Original invoice, leaflets and certificates.
  • No exchanges and returns for worn, used, washed, or damaged items, Made-to-Order items, high watches and high jewelry.
  • PayPal and Apple Pay purchases may be returned or exchanged online.

Please visit our full Terms of Use for more information.

Contact Us

+1.818.639.1128

ClientServices@bensmith.shop